It’s been said, and I agree, that your brand message should be easy enough for a child or your mother to understand. Applying that standard to the visual mark of a business, designer Alan Ladd shows his 5-year-old daughter logos she’s not familiar with for 5 seconds, then asks her to redraw them from memory. What parts of logos have the most lasting impression for her, and, by extension, to all of us? Check out his video:
Spring is right around the corner, although it seems like it’s been here for a while already in the Northeast! In anticipation of warm breezes through open windows, here is one tip to clean the cobwebs out of your web site:
Take the Blink Test. Look at a page of your web site for 5 seconds, then close your eyes. (No fair peeking!) Do you remember clearly seeing and understanding what your value proposition to your customers is? No?
People’s attention span when scaning a web page is about 5 seconds to find if there is anything of interest to them. If your business’ value is not immediately apparent to your visitors, they will move right along to another site. it’s time to clear out the “junk,” and focus on making your message focused and memorable.
Last summer my mother moved from her home into an assisted living community. Since her house would be empty while it was being renovated and on the market, I needed to get vacant property insurance, plus renter’s insurance for the assisted living apartment into which my mother had moved.
I called the local insurance agency she had done business with for 18 YEARS for her home and auto, and left a message for her agent to call me back. And then I waited. And waited. And waited some more. (more…)
In the past few years, there has been a proliferation of DIY logo sites. Pay a fee, choose an icon from a library, add your business name in a font you like, and presto – a logo for your company! No annoying designer asking questions about your business and your clients, taking (in your mind) a long time to come up with options, charging (in your mind) an outrageous fee. What could be easier or more cost effective than doing it yourself?
Before you check these sites out, let me tell you a little more about the business practices of LogoGarden, one of these DIY sites, where, for $79, it’s literally a steal to get a logo.
In this world of increasing on-line business relationships, e-marketing, and v-cards, you could be forgiven if you think that business cards are passé. But a well-thought out and executed business card can have a big impact on your clients and prospects. I’ve had prospects call me years after they first received my card because they found my card interesting enough to save. That’s an impression that a v-card just can’t match!
Even though business cards are small in size, a surprising amount of information can fit in that space. The Small Business Blog lists nine “must-haves” for every business card. And, if you need inspiration to take your card to the next level, designmess.com offers these creative business cards to inspire you!
I was reading an article recently about managing your personal brand on-line and it referenced the Online ID Calculator. The free calculator at onlineidcalculator.com measures your “Google quotient” based on how many relevant hits your name receives in a Google search. While I have Googled myself before, I never compared how I stacked up to what would be considered “digitally distinct.”
In my previous post, I highlighted five signs it may be time to rebrand your business. However, there are times when staying the course might be the best course of all.
When might a brand makeover NOT be advisable?
You have recently rebranded, but now you don’t like it or don’t think it’s working fast enough.
Branding is a long-term investment of time and money. You need time for your message and brand to stick. Rebranding frequently only confuses your customers. And, remember, it’s less important that you personally like it than it clicks with your customers! The best thing to do is to do it right the first time, but some busnesses don’t because…
You can’t afford it.
Make sure you have the resources in time and money to invest (branding is not a cost) in the future of your business before you start. If you can’t do it right, don’t do it at all, or wait until you can afford it.
Strong recognition for your brand already exists.
The GAP – just the most recent example of a business “fixing” something that wasn’t broken, to their own detriment and ridicule. People form emotional attachments to a visual brand, so you have to be careful not to mess with that.
New management, but no changes.
It may be tempting for new management to put their mark on an organization, but if there’s no change in how a company does business or what it offers, it makes no sense to rebrand.
Internal issues.
If your company’s issues are not market-related, then rebranding cannot fix what ails you. Postpone rebranding until internal problems are solved and you have a stronger business to present to your customers.
It can be difficult this time of year to concentrate on the business of your business. But the new year is just around the corner, and giving some thought now to improving your business in the year ahead will pay big dividends.
Branding is sometimes thought of as just the look and feel of a business, but it’s more than that. It also encompasses its value proposition and core offering. The decision to rebrand is a serious one and can have far-reaching consequences, both good and bad.
So, what are some signs that it may be time for you to consider a brand makeover your business?
Decreasing customers and sales?
If you’re losing customers to your competition and/or you’re not attracting new ones, it’s time to think about how customers view your business. Have your offerings become irrelevant to your customers? Is your visual identity out-of-date and no longer attracting customers? Or are you …
Attracting the wrong kind of customers?
Rebranding can help your business make the switch to highlighting new benefits you will be offering a different target market. Your business also may be attracting the wrong customers if…
Look and function don’t match?
We’ve all seen the man or woman who dresses inappropriately for their age- it’s a real disconnect. It’s important to “dress” your business to attract your target customers AND reflect what your business offers.
Management change?
If this change means a new way of doing business, then it is an opportunity to show your customers that something is new and fresh.
A function or philosophical change?
If your business has a new way of doing business or a new offering (such as a hair salon now offering spa treatments), it may be a good time to consider rebranding.
I’ve been asked by clients if logo design ideas come to me in a “flash of inspiration.” I wish! But like most other jobs, design is 10% inspiration and 90% perspiration. The process of designing a logo requires logical steps of listening, research, development, feedback and refinement to achieve the best results.
DEFINING THE CHALLENGE & UNDERSTANDING THE GOAL
Answers to questions like, Who is your target audience?, How does your company differ from the competition?, What words would you use to describe your ideal logo?, What other types of logos appeal to you?, help designers and clients get on the same page regarding what is expected of the new identity.
RESEARCH
Armed with this information from the client meeting, looking into what competitors are doing and getting a better feel for their market is the next step. This helps to understand what might and might not be appropriate for the overall message and feel that the successful logo will need to convey.
INSPIRATION Here’s where the 10% happens! Often, after fact-gathering, designers “let it be” for a few days. Brainstorming, changing environment, asking Why?, and What if? help look at the logo challenge in new and different ways. It’s hard to be creative and critical at the same time, so the good, bad, and ugly are all included. Only when many concepts have been worked up do we proceed to…
REFINEMENT
This is when a critical eye is used, refining some ideas and rejecting others, going off on a tangent with another, and taking the viable sketches and translate them to a digital format. We present at least three different design approaches to the client for their initial feedback. All initial concepts presented are black-and-white, concentrating at this point on the form of the logo. A successful logo needs to work well in black-and-white as well as color.
CLIENT REVIEW & FEEDBACK Client feedback should be implemented early and often in the design process. Collaborating with the client assures designing a logo that best represents them and their company.
REFINEMENT REDUX After a client’s initial feedback, it’s back to the drawing board! Changes based on the feedback, possibly including a new approach as a result of reviewing the initial ideas, are all incorporated for the next client review.
ADDING COLOR Once the final logo design has been agreed on, color palettes are developed for the logo. Again, it’s important to understand the client’s audience and industry in choosing appropriate colors for their identity. A client meeting is held to review the color concepts, and further color refinements are made if needed.
CLIENT FILES Hooray…we have a winner and now it’s time to deliver the appropriate file formats to the client. These are what you should expect to receive from a designer: an EPS file of the logo in black-and-white and color, suitable for any reproduction use; a JPG and/or GIF file that is suitable for web use; a TIFF file (higher-quality than a JPG) and can be used in Microsoft Office programs. We also include a Logo Standards Guidelines, outlining the best practices for using the new logo in different situations.
Yikes! This is not the question you expect visitors to ask you at your trade show – can’t they see you have a booth with displays and pictures and handouts and swag? What more can you do to get your message across in a way that will connect better with your audience? Consider the answers to these five questions before your next trade show:
Does your display clearly convey what your business is and how it benefits those who use your products or services? Clear messaging will bring you more- and more qualified- visitors.
Are you saying too much? Attendees walking the aisles only have time to look at graphics and read a few words before they move on to the next booth. Bold images and concise copy are more effective in capturing interest than paragraphs of copy and complicated graphics.
Are the graphics you are using for your booth legible? Most people will be looking at your display from a distance as they are walking, so make sure text is large enough, photos and graphics are big and sharp, and fonts are legible enough, with enough contrast, to be understood quickly.
Do your booth graphics reinforce the look and feel of your brand? Consistent marketing communications will help reinforce who you are and what you do and make your business more memorable.
Do you leave getting your booth graphics designed until the last minute? Effective graphics come from careful preparation. Last minute preparation doesn’t leave time for a thoughtful approach, can incur rush charges that add significantly to your bottom line, and leaves no time to correct any mistakes or avoid production delays that may crop up. Nevermind the stress for all involved. Two months before a show is not too soon to get graphics preparation underway.
Imagine the impact a compelling and powerful visual brand has on your customers. Now picture it used with your marketing collateral and your web site—all created specifically to attract and motivate your ideal clients.
I help professional service firms like yours (insurance agencies, law, accounting and engineering) bring your brand and message to life. Looking beyond the obvious for the custom solutions your business needs, I work with you to create marketing communications that resonate with your clients, prospects and partners, and support you in achieving your marketing goals.